Delivery
We share completed work by email, shared files, or the project tools we agree with you. Your proposal sets the start date, milestones, and delivery schedule. We will communicate delays and agree any revised dates.
Project cancellations
Email [email protected] to cancel. Cancellation takes effect when we receive your notice unless you request a later date. We refund prepaid amounts less work already completed at agreed rates and third-party costs you approved that cannot be recovered. We will explain any deductions and provide completed, paid-for work.
Ongoing services
Month-to-month services require 30 days’ cancellation notice unless we agreed a different period in your proposal. Agreed services and fees continue during that notice period. We confirm the end date, stop further renewals, and refund prepayments covering time after that date proportionally.
Incomplete or incorrect work
If work does not meet the agreed scope, contact us with the details. We will arrange corrections or refund the affected portion if we cannot resolve it within a reasonable agreed timeframe. If we cannot deliver an agreed service, we refund the prepaid fees for that service. These principles also apply if we end an engagement.
Refund requests and timing
Email your name, project or invoice reference, and details of the issue to [email protected]. Approved refunds are issued to the original payment method within ten business days; your payment provider may need additional time. Your statutory rights are unaffected.